Automotive Customer Support Administrator - Premium Service Coordination Role

Join Allied Search Pte. Ltd. as a Automotive Customer Support Administrator in the thriving automotive industry, based in the dynamic hub of Kuta, Bali. This role is perfect for detail-oriented professionals who excel in customer service, administrative coordination, and problem-solving. As a part of our premium service coordination team, you will be the backbone of our customer support operations, ensuring that every customer interaction is seamless and satisfactory.

Our company is a leading player in the automotive sector, known for our commitment to excellence and customer satisfaction. In this role, you will handle a variety of tasks, from managing customer inquiries and complaints to coordinating with our service teams to ensure timely and efficient resolution. You will use tools like Salesforce, Zendesk, and Microsoft Office Suite to streamline our operations and enhance customer experience.

📋 Tanggung Jawab Pekerjaan

• Manage and monitor customer inquiries and complaints through Salesforce and Zendesk, ensuring timely and efficient resolution.
• Coordinate with service teams to ensure that customer issues are addressed promptly and effectively.
• Provide excellent customer service, addressing customer needs and concerns with professionalism and empathy.
• Maintain accurate and up-to-date records of customer interactions using Microsoft Office Suite.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Analyze customer feedback to identify trends and areas for improvement, contributing to continuous service enhancement.
• Stay updated with industry trends and best practices in customer service and automotive support.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, administrative coordination, or a related role in the automotive industry.
• Proficient in using Salesforce, Zendesk, and Microsoft Office Suite.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with a keen eye for accuracy and a commitment to quality.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.
• Valid driver's license and willingness to travel as required.

🛠️ Keahlian

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