Customer Relation Specialist

Are you passionate about building strong customer relationships and delivering exceptional service? Private Advertiser is seeking a dedicated Customer Relation Specialist to join our team in Jakarta Raya. This is a fantastic opportunity to grow your career in a dynamic and innovative company. As a Customer Relation Specialist, you will be the face of our brand, ensuring our customers receive the best possible experience. In this role, you will handle customer inquiries, resolve complaints, and provide support through various channels such as email, phone, and social media. You will also work closely with our sales and marketing teams to ensure our customers' needs are met and exceeded.

Private Advertiser is a leading advertising agency in Jakarta, known for our creative and strategic approach to client campaigns. We are committed to fostering a collaborative and supportive work environment where our employees can thrive. By joining us, you will have the opportunity to work with cutting-edge tools and technologies, including CRM systems like Salesforce and HubSpot, and communication platforms like Slack and Zoom. This role is perfect for someone who is detail-oriented, customer-focused, and eager to make a difference in the advertising industry.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships through regular communication and follow-ups.
• Handle customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Provide exceptional customer service through various channels, including email, phone, and social media.
• Collaborate with sales and marketing teams to ensure customer needs are met and exceeded.
• Utilize CRM systems like Salesforce and HubSpot to track and manage customer interactions.
• Conduct customer satisfaction surveys and analyze feedback to improve our services.
• Stay up-to-date with industry trends and best practices in customer relations.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer relations or a similar role.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems like Salesforce and HubSpot.
• Familiarity with communication platforms like Slack and Zoom.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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