Continuous Improvement Lead (Customer Care)

Join Traveloka, Southeast Asia's leading travel and lifestyle platform, as a Continuous Improvement Lead (Customer Care). In this dynamic role, you will drive operational excellence by optimizing customer care processes, implementing best practices, and ensuring seamless customer experiences. Located in the vibrant city of Denpasar, Bali, you will be part of a team committed to continuous improvement and innovation in the travel industry.

As a Continuous Improvement Lead (Customer Care) at Traveloka, you will work closely with cross-functional teams to identify areas for improvement, develop and implement process enhancements, and measure the impact of your initiatives. You will leverage data and analytics to drive informed decisions and ensure that customer care operations are running efficiently and effectively.

If you are passionate about continuous improvement, have a strong background in customer care, and are eager to make a meaningful impact in the travel industry, we invite you to apply for this exciting opportunity at Traveloka.

📋 Tanggung Jawab Pekerjaan

• Lead and drive continuous improvement initiatives in customer care operations.
• Identify areas for improvement in customer care processes and develop action plans to address them.
• Implement best practices and process enhancements to improve operational efficiency and customer satisfaction.
• Leverage data and analytics to measure the impact of improvement initiatives and drive data-driven decisions.
• Collaborate with cross-functional teams to ensure alignment and successful implementation of improvement initiatives.
• Foster a culture of continuous improvement within the customer care team.
• Provide training and coaching to team members to enhance their skills and knowledge.
• Stay updated with industry trends and best practices in customer care and continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in customer care operations, preferably in the travel industry.
• Strong knowledge of customer care processes, tools, and technologies, such as CRM systems, ticketing systems, and customer feedback platforms.
• Proven experience in leading continuous improvement initiatives and driving operational excellence.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in English and Bahasa Indonesia.

🛠️ Keahlian

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